Email writing has become an important way of modern communication, particularly in business. The biggest advantage of an e-mail is that we can send and receive email messages over great distances at an incredible speed. Email is cheaper and faster than a letter, less intrusive than a phone call.
In a letter, it is important to make everything completely clear because the receiver may not have a chance to ask for clarification. With email documents, your recipient can ask questions immediately.
When you send email, particularly to someone who doesn't know you, you should answer these questions:
Recipients scan the subject line in order to decide whether to open, forward, file or trash a message. Remember - your message is not the only one in your recipient's mailbox! So make it informative.
Email is meant for quick, simple communication. People have a limited attention span with email - explain the main message in the shortest possible space. If they want more information, they can ask for it.
Focus on the content of an email message: how to say what you need to say, how to be more efficient, clear and effective.
Poor spelling and grammar show a lack of attention to detail and sends the wrong message about yourself and how you do business. Most email programs today have built-in spell checkers so there is no excuse!
Distinguish between formal and informal situations. The informal tone encourages your correspondents to respond, give feedback.
Many people do not give either a salutation or a signature as it is difficult to separate an email message's body from its addressing information. The email message itself says who it is to and from.
If you want to appear professional, be available to your online correspondents. Even if your reply is," Sorry, I'm too busy to help you now," and your correspondent won't wait for your reply.